Welcome to JumpSnap

1) What is the status of my order?

The status of your order can be found in two places:

Email: You should have received an order confirmation email to the email address provided during checkout. When your order is successfully shipped, you should receive a shipping confirmation email with the date of shipment, the shipping carrier and the tracking number of the shipment. You may also email us for a status.

Telephone: If you are unable to get the status of your order through email or the account login, please call us at 1-800-707-3294.

2) When will my order ship?

We ship most orders within 1 to 2 weeks. If you have questions about shipping, please call us at 1-800-707-3294. If we are having trouble fulfilling your order, we will immediately contact you via email or phone.

3) What is your return policy?

Brad is so confident that JumpSnap will work for you just like it did for him, that he’s authorized a real money back guarantee. If for any reason you are not completely satisfied with your purchase within the first 30 days, you may return the entire product package in good working order for a full refund of the product purchase price. We will also refund your shipping and handling and pay your return shipping. Simply call customer service at 1-800-707-3294 and they will assist you through the process. Please note that supplying a pre-paid label for returns is only available to customers in the US.

4) How do I order a JumpSnap?

You may order either online or by telephone. To order online, simply select the package you want, select the buy button, and then complete the checkout process. You may also order by calling 1-800-890-5412.

5) How do I turn on my JumpSnap?

Press and hold the MODE/ON key and DOWN Arrow key simultaneously for 3 seconds. The unit was built with a key-guard functionality to protect the battery life.

6) How do I turn off my JumpSnap?

The unit turns off automatically leveraging an auto shut-off feature to help preserve the batteries.

7) I lost my instruction manual

For your convenience, we’ve posted the complete instruction manual online for easy viewing Download Instruction Manual

8) Is there a Manufacturer’s Warranty?

Yes, for the first 180 days or 6 months, we will exchange your JumpSnap at no cost for product defects. Prior to sending back your device, please call customer service at 1-800-707-3294 for assistance and trouble shooting. If your defect is determined to be caused by the manufacturer, shipping and handling will be paid for by the company for your convenience. Please note, customer caused defects are not covered by the manufactures warranty but are covered by our Lifetime Replacement Warranty.

9) What is the Lifetime Replacement Warranty?

Click here to download a copy of the actual Lifetime Replacement Warranty.

10) What does the Lifetime Replacement Warranty cover?

The Lifetime Replacement Warranty covers incidental user damage, loss, theft, and regular wear and tear. Please note there is a limit of (1) replacement unit for loss or theft.

11) How does the Lifetime Replacement Warranty differ from the Manufacturer’s Warranty?

Scenario	Covered by Manufacturer Warranty	Covered by Lifetime Replacement Warranty	Time period covered
I dropped my JumpSnap and broke it.	No	Yes	Unlimited
The snap sound stopped working. The computer doesn’t work. The rope is fraying.	Yes	Yes	Manufacturer – up to 6 months only Replacement – after 6 months and beyond
Regular wear and tear.	No	Yes	Unlimited
I lost my JumpSnap.	No	Yes (limited to 1 unit)	Unlimited

12) When do I need to replace the batteries?

There are several signs to alert you that you need to replace the batteries in your JumpSnap. If you experience any of the following, it’s time for (2) new AAA batteries:
1. If the blue backlight becomes dim and the color changes to a blue/green as opposed to bright blue.
2. When you find yourself having to use the reset button more frequently.
3. After hitting the reset button, the beep isn’t as sharp. It sounds more drawn out.
4. After turning the unit on, your height and weight have reverted back to the manufacturer’s setting.
5. Some of the numbers on the LCD are missing fragments of a number….i.e. a 7 may look more like a 1.